Due to our expanding business, we have a fantastic opportunity for someone to join our friendly team in the role of Customer Care/Sales!
Customers are always at the heart of everything we do, and you will be responsible for being their first point of contact throughout their Puddle Ducks journey.
- 15-20 hours per week
- Telephone based role
- Fun, dynamic team
- 5.6 weeks paid holiday
- Pension
- Employee Assistance Plan
This role is for 15-20 hours per week, over 2-3 days, to be agreed on appointment.
The role will require you to work in the office based in Bingham NG13 8. You may occasionally be asked to help out at events, pools or other venues.
Key Skills Required:
- Proven sales background (essential)
- Self- starter with proven experience of working autonomously (essential)
- Good computer and database skills
- Attention to detail
- Approachable, bubbly, and positive personality
- Can do attitude
- Personable and friendly telephone manner
- Excellent written and verbal communication skills
- Organised and customer focused
- Problem solver and a good listener
- Team player
- Passionate about what you do
Main Responsibilities:
- Become an expert about our classes and Puddle Ducks
- Responding to new enquiries (online, email and telephone) in a timely manner to convert into Puddle Ducks class members by effectively communicating with them about our award- winning classes
- Schedule and undertake follow up calls with new members at the start of their Puddle Ducks journey
- Maintain customer databases
- Respond to queries from current members
- Proactively manage any actual or potential customer issues
- Contribute towards creating a ‘’best-in-class’’ customer service experience
- Any other ad hoc administrative tasks to support the team as required
- Having a commitment to our vision, mission, and values
Further Information:
To apply, or if you would like to find out more about this opportunity, please contact Nicola Wilson on:
01949 831322 or email nicola.wilson@puddleducks.com
You will also need to include a covering letter with your application outlining why you would be perfect for the job.
